Dealing with Difficult People at Work

Workshop Description

Every workplace has difficult people - from micromanaging supervisors to complaining colleagues and angry customers. This interactive workshop teaches you proven strategies to handle these challenging situations professionally and confidently. You'll learn to identify four common types of difficult workplace personalities and master the CALM method (Collect, Acknowledge, Listen, Move Forward) for de-escalating tense situations. Through realistic scenarios, you'll practice responding to micromanagers, handling angry customers, setting boundaries with negative colleagues, and dealing with credit-stealing peers. The workshop includes hands-on practice with branching scenarios where your choices determine the outcome, helping you build confidence before facing these situations in real life. You'll also learn when and how to escalate issues appropriately, protecting both your professional reputation and personal wellbeing. By completion, you'll have practical tools you can use immediately, plus templates and scripts for common difficult situations. Perfect for apprentices and young professionals who want to navigate workplace challenges with confidence and professionalism. Certificate awarded upon successful completion of scenario-based assessment.