IT Support Assistant Apprentice - Alzheimer (Scotland)

QA Ltd

Employer description: Alzheimer Scotland, the national dementia charity, envisions a future without dementia and strives to ensure no one faces it alone. Our goals include empowering individuals to maintain brain health, providing care for those living with dementia, and supporting research to find a cure. Overview: We are currently seeking an IT Support Apprentice to join our team of three first-line IT support staff. Reporting to two IT Application and Project Managers and led by the Head of IT, the IT Support Assistant will serve as the initial contact for IT requests from approximately 550 users across 40 locations. The role includes providing user account administration, configuring and deploying Windows laptops and mobile devices, supporting Microsoft Windows, and deploying software. This role requires collaboration within the IT team, occasional out-of-hours work, and travel to various Alzheimer Scotland locations for support and equipment installation.